Program description
This document governs the text messaging program operated by ANTHONY OLIVA, INC., a New York corporation located at 6724 Thompson Road, Syracuse, NY 13211, United States (“Anthony Oliva”, “we”, “us”).
When you provide your mobile number to Anthony Oliva and give consent, you are enrolling in the Anthony Oliva Alerts program. Depending on which consent you gave, the program sends:
- Account and service notifications — verification codes, sign-in alerts, balance and usage warnings, and campaign registration status updates.
- Incident notifications — platform availability and service degradation alerts.
- Support messages — replies from our support team about a ticket you opened.
- Product updates — occasional announcements about platform changes, only if you opted in to that category specifically.
Consent to one category is not consent to another. We collect a separate opt-in for each program and never transfer consent between programs or to any other business.
Messages are sent from a 10-digit long code registered with The Campaign Registry under our brand. Our A2P 10DLC campaigns are registered with AT&T, T-Mobile, Verizon, and the other participating mobile network operators.
How to opt out
You can cancel at any time by replying STOP to any message we send you.
We honor STOP, UNSUBSCRIBE, CANCEL, END, and QUIT, in any letter case, on every number and every program we operate. After you send one of these keywords we will send a single confirmation message and then stop. No further messages will be sent to that number for that program.
Opting out of one program does not remove you from other programs you separately joined. To leave every Anthony Oliva program, reply STOP ALL or contact us using any method below.
You are not limited to keyword replies. Consistent with the Federal Communications Commission’s rules on revoking consent, we honor an opt-out request made by any reasonable method, including:
- Email to support@anthonyoliva.com
- A call to +1 (332) 231-6423
- Our web form at anthonyoliva.com/opt-out
- A written request to our mailing address above
- A plain-language reply such as “stop texting me”, even if it is not an exact keyword
Keyword replies are processed immediately. Requests through any other channel are processed within 10 business days at the latest, and in practice within one business day.
How to get help
Reply HELP to any message for assistance, and you will receive a response containing our program name and our contact details.
You can also reach us directly:
- Email: support@anthonyoliva.com
- Phone: +1 (332) 231-6423
- Hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time
- Web: anthonyoliva.com/support
We respond to HELP requests whether or not you are currently subscribed.
Message frequency and cost
Message frequency varies based on the notifications relevant to your account. Account and service notifications are transactional and are sent as events occur. Product updates, where you opted in, are limited to a maximum of 4 messages per month.
Message and data rates may apply. Anthony Oliva does not charge you for these messages, but your mobile carrier may charge you for sending or receiving text messages depending on your plan. Check with your carrier if you are unsure. You are responsible for any charges from your carrier.
Carrier liability
Mobile carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your mobile carrier and by intermediate networks, and is outside our control. We do not guarantee that any individual message will be delivered, nor the timing of delivery.
Messages may not be supported on every handset or by every carrier. Anthony Oliva is not responsible for messages that are blocked, filtered, or delayed by a carrier, nor for any loss arising from a message that does not arrive.
Supported carriers and devices
The program is supported on the major United States wireless carriers, including AT&T, T-Mobile, Verizon Wireless, and their participating resellers and mobile virtual network operators. Carrier participation may change without notice. The program requires a mobile device capable of receiving SMS, and MMS content requires a device and plan that support MMS.
Changing your number
If you change or deactivate your mobile number, tell us at support@anthonyoliva.com so we do not text a number that has been reassigned to someone else. If we detect that a number has been deactivated or reassigned, we stop messaging it and clear the associated consent record.
Age restriction
You must be at least 18 years of age to enroll in this messaging program. By providing your mobile number and consenting to receive messages, you represent that you are 18 or older and that you are the account holder of the mobile number provided, or that you have the account holder’s permission to enroll it.
We do not knowingly enroll anyone under 18. If we learn that a number belongs to a minor, we remove it and delete the associated consent record.
Privacy
Your mobile number and your consent record are governed by our Privacy Policy.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent are excluded from every category of information sharing described in that policy and will not be shared with any third parties, other than the aggregators and providers of the text message services required to deliver the message.
Sample messages
These are representative of what the program sends.
Opt-in confirmation
Anthony Oliva: You are now subscribed to account alerts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel.
Typical service message
Anthony Oliva: Your 10DLC campaign C7X4M2P was approved by all carriers and is ready to send. Reply STOP to cancel.
HELP reply
Anthony Oliva Alerts. For help, email support@anthonyoliva.com or call +1 (332) 231-6423. Msg & data rates may apply. Reply STOP to cancel.
STOP reply
Anthony Oliva: You have been unsubscribed and will receive no further messages from this program.
Changes to these terms
We may update these terms and will post the revised version on this page with a new “last updated” date. Material changes to the program will be communicated to active subscribers before they take effect. Continuing to participate after a change means you accept the revised terms.
How to reach us
Questions about this document can be sent tolegal@anthonyoliva.com. Privacy requests go toprivacy@anthonyoliva.com. Abuse reports go toabuse@anthonyoliva.com or through ourabuse reporting form.
ANTHONY OLIVA, INC.
6724 Thompson Road, Syracuse, NY 13211, United States
+1 (332) 231-6423
support@anthonyoliva.com